Frequently Asked Questions

• How do I apply for my membership?
  You simply go Member Zone, and select New Member. Or, you may click New Member.
• Can I try your service?
  Yes, you may try some of our service by logging in with userID/password: iamguest/iamguest.
• How do I play Florida Lottery Games?
  Florida Lottery Games contain multi-state Powerball, multi-state Mega Millions, multi-state Cash4Life, Florida lotto, Florida Jackpot Triple Play, Florida Fantasy 5, Florida Pick 5, Florida Pick 4, Florida Pick 3, and Florida Pick 2. For the details, please click All Florida Games.
• Do you provide Florida lotto pool service?
  Yes. If you have signed up with our Florida Lotto Pool service or multistate Powerball Pool Service, you will become our life-time member which means you can use our other services without paying any membership fee. Please see more details by click Pooling Service.
• I am an AOL user, how can I receive game updates via email?
  If you are an AOL user, please make VERY SURE you are able to receive non-AOL email. Check keyword "MAILCONTROL" on AOL. Many people have this set as "Allow email from all AOL members. Block email from all others".
• What payments do you take?
  We take Visa, Master cards, and Paypal. To use Paypal, you must become our member, then, you may deposit your funds (to purchase your lotto tickets) via Paypal. We also take money orders, and cashier's checks. If you want to use money orders or cashier's checks, please email us and mail your money orders and checks along with your information or requests to
  Sunny Market Trading Inc.
  4301 W. Vine St. A-17
  Kissimmee, FL 34746
  USA
• What is the billing company name on my credit card statement?
  Sunny Market Trading, Inc.
• How do you prevent credit card fraud?
  First, we take the fraudulance very seriously. We have a system monitoring all credit card transactions and record user's IP address. If we find someone tries to commit credit card fraud, we can trace IP address, find where he/she is located, which Internet Service Provider he/she uses, what browser he/she uses and so on, then, we will report this to an Authority. Also, that account will be immidiately cancelled and banned for the future access. Second, when someone purchases the tickets or joins in our pool service, we only redeem the winning prize to the credit card holder's name and address.
• What is your cutoff time?
  It is 5:00 PM US Eastern Time on the drawing day.
• How do I claim my winning tickets?
  1. If your winning prizes are under $600.00, we will redeem the winning for you and desposit it into your account.
  
  2. If your tickets win free ticket(s),we redeem your tickets after each draw date, and email you the free ticket(s). Do not claim free tickets by yourself, or, it will delay your ticket claim processes in this case.
  
  3. If you win a prize over $600.00, we will send you an official lottery claim form, which you will fill out, including where you want your check sent, and return to us. We will then submit the form and ticket to the Florida Lottery Commission, which will send you a check directly from Florida Lottery Commission. This procedure ensures that your lottery ticket remains safe and secure, and that it is not transported out of the state of purchase (since the law forbids).
  
  4. If you win the jackpot, we will make arrangements to hand you the winning ticket in person so that it may be claimed at lottery headquarters. If you are unable to claim a prize greater than $600 because of your location (or any other reasons), we can make arrangements to claim the prize on your behalf and 15% (to cover corporate tax) of process fee will be applied to the prize.

• How do I obtain claim form?
  To obtain a Lottery Winner Claim Form in Florida, visit any Florida Lottery office or write the Florida Lottery Public Information Office, 250 Marriott Drive, Tallahassee, Florida 32399-4016. You can also download a Lottery Winner Claim Form in PDF format. You will need Acrobat Reader to view the PDF files.
• What is the percentage of the tax?
  If a Florida Lottery prizewinner is a citizen or resident alien of the U.S. with a Social Security number, the Internal Revenue Service requires the Florida Lottery to withhold 25 percent federal withholding tax from prizes greater than $5,000. If the prizewinner is a U.S. citizen or resident alien who does not have a Social Security number, The Florida Lottery is required to withhold 28 percent backup federal withholding tax from any prize more than $600. For nonresident aliens, the Florida Lottery is required to withhold 30 percent federal withholding tax from all prize amounts. The Internal Revenue Service requires the Florida Lottery to report all winnings $600 and above for U.S. citizens and resident aliens.
• How secure is my personal and credit card information I send you?
  We use the latest security measures to ensure the confidentiality of your information. When you use our ordering pages, you'll notice a small "lock" symbol that is normally shown on the bottom or close to address bar of your internet browser. That symbol means that we are using Secure Socket Layer (SSL) security, trusted by thousands of internet merchants, and widely considered completely secure. If you have additional concerns, questions, or comments about your online security, please Contact Us.
• Can I use Paypal to purchase my lotto tickets?
  Yes. You can transfer your funds from Paypal to your account in My Account/Deposit Funds section. When you purchase lotto tickets, you simply select use Account Money.
• What is the requirement for my computer?
  The requirement is that your computer can get connected to internet and be able to use Internet Explorer, Google Chrome, Netscape, FireFox, Safari, or Opera. It also requires that your browser be able to run Java Scripts. It works the best with Internet Explorer or Google Chrome.
• How do I cancel my account?
  You need to log into your account. Then, click Cancel button. After you click Cancel button, you will be immediately logged out. We will stop billing you. However, we do not refund the current month that has been charged.
• When is the draw time?
  
  Florida Games

  Draw Time(P.M.)

  Cash4Life

  Monday & Thursday @9:00

  Powerball

  Wednesday & Saturday @11:00

  Mega Millions

  Tuesday & Friday @11:00

  Florida Lotto

  Wednesday & Saturday @11:30

  Jackpot Triple Play

  Tuesday & Friday @11:30

  Fantasy 5

  Everyday @11:30

  Pick 5

  Everyday @ 1:30* & 8:00

  Pick 4

  Everyday @ 1:30* & 8:00

  Pick 3

  Everyday @ 1:30* & 8:00

  Pick 2

  Everyday @ 1:30* & 8:00

  *Florida Pick Games (Pick 5, Pick 4, Pick 3, and Pick 2) twice a day. We only do the evening draws.
• What is the difference between the word Lotto and Lottery?
  Lotto and Lottery have the exact same definition in the dictionary - A random drawing with a prize going to the winner. They are synonyms. The only difference is that people in different regions use them differently. In North America, including Canada and the United States, it's more common to refer to it as the lottery. In other places, such as, in Europe, people prefer to use lotto.